Wednesday, 23 March 2016

Increasing our working relationship with JD Wetherspoon

During a key trading period in December JD Wetherspoon were just one of our many clients who worked closely with us to ensure a safe environment for seasonal celebrations by requesting an increase in security personnel for a number of their venues.

We were able to deliver this with internal audits scoring over 94% and all Key Performance Indicators achieved.

"We were pleased to have been able to assist one of our key clients at an incredibly busy time of year for them. It's a credit to our team that we were able to pull together and deliver around an extra 20 personnel working across a vast geography"

James Chaperlin, Project Manager, Professional Security


 "As a result of being able to facilitate our clients needs at short notice we have been able to increase our long term working relationship with them and are now supplying a number of new venues on their behalf across the North East."

Wednesday, 28 October 2015

ALMR announce late night award winners

Last night we were pleased to join the industry's finest at the dusk 'til dawn event  in London to celebrate outstanding operators and all that is great in the late night sector.

Long time supporters of the ALMR and Propel we joined 300 other delegates from across the industry enjoying an all round fantastic evening bringing together operators, managers and service providers to the late night sector under one roof at the Cafe de Paris.

After the dinner service this year's winners were announced bringing much excitement and anticipation to the room.

Spread over seven categories a number of our clients achieved finalist status with some, The Deltic Group, Intertain and Novus Leisure, actually winning the awards on the night.

The Deltic Group won the Entertainment award whilst iNTERTAIN won the award for Marketing and Promotion. Novus Leisure found success with their venue, Forge, being awarded the best Late Night Venue award.

Revolution Bars Group PLC won the Late Night Drink award, The Blues Kitchen won the Late Night Food award whilst Beds and Bars won this years' award for Service and Team Development.

A special Icon award was also given to the Ministry of Sound,  celebrating and acknowledging their 25th anniversary.

"We enjoyed a quality evening recognising all that is great about the late night industry. We are thrilled to be providing services for so many of the finalists and winners. It's good to see all the hard work that goes in being acknowledged on such a large stage. Congratulations to all involved"

Brett McMann

Commercial Director, Professional Security

Friday, 23 October 2015

ACS Champion of the Year 2015

We are thrilled to announce that we are once again a finalist for this year's much sought after ACS Champion of the Year award

Already a finalist in three other categories news broke yesterday that we had added a fourth to this years' quest to win a Security and Fire Excellence Award

The Security Industry Authority's Approved Contractor Scheme aims to raise the standards and promote Best Practice in turn creating a safer environment for the public. The award is open to all SIA Approved Contractors and seeks to identify those who have taken exceptional steps to further the spirit of the scheme given their available resources.

Our ACS score in this years' assessment was an impressive +165 from a possible 174, which firmly positions us as one of the leading participating companies within the scheme.

The awards will take place on November 25th at the Hilton on Park Lane in London so until then we cross our fingers and continue to promote the worth of being and buying from an SIA Approved Contractor.

If you wish to know more about the benefits of using an Approved Contractor please click here

Wednesday, 14 October 2015

Security Excellence Awards 2015

Proud to be finalists at the Security Excellence Awards in multiple categories!!

Here in the Professional Security offices we are all smiles following the news that we have yet again been announced as finalists at these prestigious awards. This year so far we are finalists in three categories;

Customer Care Initiative of the Year

We've worked hard in the last year to monitor our performance levels and engage with our clients for regular feedback. It's essential for us to understand how our clients feel we perform and how we could improve our level of service.

Contributions to Standards in the Security Sector

We have always aimed high and continue to do so but to be named a finalist in this category makes it all worthwhile. Our Best on Door award is here to help motivate security operatives to work to a high standard and also reward those who do. We are working hard to look at continually raising standards within our own business and the security industry.

Security Guarding Company of the Year

All of our security personnel, whether it be our retail guards, static security guards, door supervisors or event teams, are often the first interaction that people have with Professional Security. It's essential we continue to deploy well rounded professionals who will perform and represent to a high standard.

The awards night will take place on Wednesday 25th November at the London Hilton on Park Lane so until then cross your fingers for us!

Friday, 14 August 2015

Pryzm win Best on Door 2015 in Kingston

Congratulations to the team at Pryzm who last week were announced as the winners of our 2015 Best on Door award at the Best Bar None awards in Kingston upon Thames.

Tuesday evening saw the best attended awards ceremony to date hosted at The Hippodrome in Kingston with Pryzm leading the way taking home 5 awards on the night including our very own Best On Door award!

"This evening is not about your sales, it's not about your targets, footfall or your bottom line. It is about you as team members who work hard behind the scenes to create great bars in Kingston"

Ros Morgan, Kingstonfirst Director

"This is the first time that Pryzm have been awarded the Best on Door award and having volunteered as an assessor for a number of years now I know how high the bar is set by the venues that participate. Congratulations to Dan and the security team at Pryzm

The award is going from strength to strength since launching it in partnership with Best Bar None. We are pleased that Kingston have embraced its' inclusion within their awards scheme and any other Best Bar None schemes wishing to include the award should email me at "

Brett McMann, Commercial Director, Professional Security


Monday, 10 August 2015

Staxtonbury 2015 busiest to date!

Our first event in July saw a welcomed return to Staxtonbury with  festival goers enjoying a fabulous weekend of entertainment by the coast.

This three day event yet again saw crowds flocking in early to secure the best camping pitches available. Over 5000 people visited over the course of the weekend all greeted with #securitywithasmile from our event security team.

"Having recently held our 7th annual music festival, we feel that we need to acknowledge the part played by Professional Security for the help they have given us in building our event during the five years that they have worked with us.  The festival has gone from strength to strength and is now probably one of the largest events of its kind in North Yorkshire.
Our event has been built with the ethos of providing a safe, friendly and secure environment  and Professional Security have been instrumental in helping us to achieve this. Not only is this evident over the festival weekends but they have also shown a commitment to attend briefing and  de-briefing meetings. The have offered valued advise  and suggestions which have helped to move the festival forward into what it is today. We feel that this year’s event was the best operation that we have run since the start in 2009. Professional Security have, over the years, worked very well with our staff and there is mutual respect between us as both parties strive to keep the family friendly atmosphere that  we desire and achieve. "

Ray Roberts, Staxtonbury Family Music Festival

Event Security Manager Luke Warner (pictured left)

"When selecting the team it was important to me to ensure we delivered the highest level of customer care and enhanced people's experience of visiting the site from the moment we meet them and issue wristbands, to saying goodbye at the end of the final day. Another year with no major incident is a credit to the Staxtonbury team and ourselves and I would like to thank everyone who worked on my team for the weekend. Great job! Looking forward to Staxtonbury 2016!"

Mike De Freitas, one of the acts appearing at the family festival said "I would like to thank the security team who worked at Staxtonbury 2015.  They managed to keep a very busy weekend in check, addressing matters effectively and promptly with very little fuss. One thing that particularly impressed me was that they always took into consideration that this is a family festival and even joined in with the festivities on occassion"

"We received a number of compliments about your staff, again this year, and  the continuity of your staff from year to year working alongside our staff doesn’t go unnoticed by the public and  of course ourselves. As organisers, we felt as though we were in good hands and were able to concentrate on the many other facets of organising a festival without worrying about the security aspect."

Ray Roberts, Staxtonbury Family Music Festival

"Professional Security  staff are well presented and diligent in their duties and can be  relied upon to keep good time; they are well prepared and equipped and yet flexible when the need arises.Staxtonbury Family Music Festival have had no hesitation in recommending  Professional Security to other event organisers in the past and we feel sure that we shall be able to do so in the future also.  We feel that we can trust Brett and his team to  fulfill our requirements and are confident that they will continue to do this in our future events."

Thursday, 30 July 2015

+165 ACS score in our 2015 assessment!!!!

We are hugely proud to announce that in our recent Approved Contractor Scheme audit we have achieved our highest ever score, and one of the highest ever scores in the history of the scheme.

We have continually scored within the top 5% of companies participating in the scheme over the last 5 years and believe our recent score firmly positions us within the top 1%

The scheme is voluntary to participate in, whilst is designed to raise performance standards and to assist the private security industry in developing new opportunities.

"Jomu have worked with Professional Security for over 8 years. Throughout their partnerhsip they have grown into a market leading security company.The backbone behind success lies with the dedication and commitment that consistently runs throughout their team. This is clearly evidenced alone through their recent success in the Approved Contractor Scheme, where they achieved an incredible score of 165 points"   
Andrea Jones, Managing Director, Jomu

"You can expect effective customer-focused procedures in place to overcome any issues that arise in service delivery. The ACS standard encourages service customisation, rather than "off-the-shelf"packages. This will help ensure that the services delivered more closely reflect your precise requirements.  ( Source; SIA website)

"This year's assessment saw the assessors visit the east coast to meet with both our representatives and clients. Being the Operations Manager for the area I am extremely proud of the outcome and would like to thank all involved"   
Wayne Brown, Operations Manager, Professional Security

"To have achieved such a high score is another amazing achievement by the team at Professional Security. We've just experienced our most successful year to date and sincerely hope this achievement, alongside others, are taken into account when the judges are making considerations for this year's ACS Champion of the Year award"  
Brett McMann, Commercial Director, Professional Security

We have worked hard to continually promote the benefits of buying security from an ACS approved company and would welcome the opportunity to speak with anyone who may be considering implementing an ACS approved security supplier.